Frequently Asked Questions
Which Products Do You Sell?
We are a full service precious metals dealer for individuals, investors and institutions. We sell and purchase gold, silver, platinum and palladium legal tender bullion bars and coins. We purchase directly from the major government and private mints worldwide.
What References Can You Provide?
We are a 57 year old company which prides itself on our reputation and integrity. We are an Authorized Purchaser of the United States Mint (Eagle and Buffalo coins) and distributor for the Royal Canadian Mint (Maple Leaf coins), the Royal British Mint (Sovereign coins), the Austrian Mint (Philharmonic coins), Rand Refinery (Krugerrand coins), China Great Wall Coins Investments Ltd. (Panda coins), and Australia Perth Mint (Kangaroo coins) among others. We are also an exclusive distributor for the highly regarded PAMP Swiss Fortuna and other minted investment bars.
We have an A+ rating with the Better Business Bureau, and are an authorized dealer for the Numismatic Guaranty Corporation (NGC). We are also in good standing with the Jewelers Board of Trade, Industry Council For Tangible Assets (ICTA), Jewelers Vigilance Committee, the Promotional Products Industry Association (PPAI), and other trade associations.
How Can I Set Up an Account?
To set up an account, please download and fill out the one-page account form. A copy of the form for individuals and entities is in this section. Either fax or email it to us (Fax: 212.981.4546 or 4545, or Email: Traders@MTBCoins.Com). A copy of your government issued photo ID (e.g. passport or driver license) should also be scanned and emailed to us. Alternatively, these documents may be given to us at our sales counter for walk-in customers. If you have any questions about setting up an account, feel free to call us at 212.981.4550.
Do you accept credit or debit cards?
No we do not, please call our traders for all other payment options.
What Are Your Hours of Operation?
Our trading desk is open Monday through Friday, 7:30 am to 8:30 pm, except holidays and weekends. Our sales counter for walk-in customers is open Monday through Friday, 10:00 am to 1:00 pm, except holidays and weekends.
How Can I Give You an Order?
Orders may be placed by phone at 212.981.4550, or placed at our sales counter for walk-in customers. Every trader in our office can take your order.
What is Your Commission?
Effective September 17, 2015:
1% service charge, with a $250 minimum per transaction.
All retail transactions (including over the counter or by phone) must be a minimum of $25,000.
Do You Charge for Shipping?
Yes. The shipping and insurance is based on the weight, value and destination of the package. All packages are sent fully insured until tender of delivery. We ship both to the US and internationally.
Can you Store my Purchases?
Yes. We can store your purchases in our secure, fully insured vault. We are a COMEX authorized depository for gold, platinum and palladium. Call us at 212.981.4550 for more information on our storage services and fees.